receive a refund
If items are not expected within a week, we'll issue you a refund and ship the rest of your items. (Generally we will still email you to offer you other options as well.)
Ocassional Split Shipping
When this is the case,
we usually divide your shipment so that most items ship quicker. Multiple shipments will NOT cost you any additional shipping charges. Common
items shipped from our warehouse may include large crystal balls and
special order products. Please
with any questions about shipping time for specific products.
Potential Holiday Delays
During holiday season due to a large volumn of orders, shipping can
be delayed, although we make every effort to ship quickly. Please
try to order early and allow ample time for delivery. (We cannot
be responsible for USPS, FEDEX, UPS, or international customs delays.)
US customers: In a Hurry?
If you'd like to have your
order delivered FEDEX /UPS second day or next day delivery, just call us at:
541-225-4639
(shipping charges will be calculated by weight and postal code.)
US Air Shipping Delivery Status
Tracking information is sent to the email address you provided when you placed your order. Especially important for those who have ordered via Next Day or Two-Day Air: please realize that USPS, FEDEX and UPS
do NOT count the pick-up day or non-delivery weekend days as one of the delivery days!
For example, if you place an order on Monday and select 2 Day
Air, It will not arrive on Tuesday! (Depending upon the time
of your order, it may be picked up on Monday, but could be picked
up on Tuesday.)
It is our policy to make every effort to ship rush orders the
same business day as we receive them, but we cannot be held responsible
for USPS, FEDEX and UPS policies.
International Shipping Information
International Orders are generally shipped via USPS Global Priority or First Class international,
unless you specifically request Global Express. In order to avoid delays, we request non-Canadian/US orders use PayPal for payment.
International Shipping Fees
Shipping costs
depend upon the weight of your package and its destination.
If the difference between Priority and First Class is substantial, we'll email you and let you know the prices for both shipping options and ask your preference . This is one reason why international purchasers are requested to use PayPal - your shipping charges will come as a separate PayPal money request, therefore you'll always know exactly what your charges are.
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Below are some examples of International Priority Mail shipping costs
to various countries. As an example, we used a two pound
package insured for US $50.00. Your order may be different
depending upon weight and insured value.
Australia - 28.65
Belgium - 27.40
France - 26.40
Great Britan - 27.40
India - 26.10 |
International Shipping Time
International orders paid via paypal are shipped as soon as shipping fees are paid. Typically packages arrive in the destination country via International Priority
in 6-10 days. First class will take a bit longer, but can be cheaper.
Global Express is much faster, but also much more expensive, and we will only use this if you specifically request it. If
you prefer Global Express shipping we recommend you email us first
for delivery time and charges. Your tracking number will allow
you to check the movement of your package.
Possible Customs Delay
Although we ship international orders quickly, please allow some additional
days in case your local customs office decides to delay delivery. Example
of customs delay: a customer in the Netherlands ordered on the 2nd
day of the month (a Saturday). We shipped the order on Monday, the
4th. They received the order on the 21st - less 4 weekend days, the
order took 13 business days to arrive.
International Order Status
We regret that we have no influence in speeding up your order through
customs, and we have no way to check on your local customs office
policies, potential delays and charges. Please note that you,
the Customer, are responsible for any shipping charges, potential
taxes, duties or other customs fees assessed in the country of delivery.
If in doubt, please check with your local customs regulations prior
to ordering.
If your order is refused by local customs and returned intact to
us, we will refund your original order amount (less any shipping fees). In 11 years, this has happened only once.
Customs may randomly delay packages: we
have had reports of no delay at all to just a day or two, we've also
heard of package delays to up to two weeks. We sincerely regret that
we have no control over this, nor a way to check.
